Last updated: 11 February 2026

These Terms govern your use of the services provided by Online Yoga Physio, operated by Susie Hartnoll. By booking or attending an appointment (online or in person), class, or workshop, you agree to these Terms.

1) Services provided

Physiotherapy consultations and exercise programmes may be delivered primarily online via Rehab Guru (secure telehealth platform and exercise database).

In-person physiotherapy consultations are provided at Island Healing, Newhaven 3925.

Home visit services are not provided.

Workshops and classes may be delivered online or in person.

Physiotherapy services are provided by a physiotherapist registered with the Australian Health Practitioner Regulation Agency (AHPRA).

2) Funding & Government Schemes

NDIS: Online Yoga Physio is not a registered NDIS provider. Services are available to self-managed and plan-managed participants only. NDIA-managed participants cannot be seen. Invoicing and cancellations will comply with current NDIS Pricing Arrangements and Price Limits.

My Aged Care / Home Care Packages: Services may be provided to eligible clients under Home Care Package arrangements. Fees and invoicing processes will be agreed prior to commencement of services.

Private Health Insurance: Where available, private health insurance rebates may be available at the time of consultation where clinic facilities allow. Any gap payment remains the responsibility of the client.

3) Medical disclaimer

Information and advice provided during appointments, sessions, classes, or via exercise programmes is for healthcare support and is not a substitute for medical consultation, diagnosis, or emergency treatment.

You should consult your GP or another healthcare professional if you have concerns about your health or if your condition changes.

If you experience pain, dizziness, or unexpected symptoms during exercise or a class, stop immediately and seek medical advice.

4) Client responsibilities

Provide accurate, up-to-date health information before and during treatment.

Inform the practitioner of any changes to your medical condition that may affect your treatment.

Follow professional advice to the best of your ability.

Ensure a safe environment for exercise during telehealth sessions.

Understand that group workshops and classes are general in nature and not a substitute for individualised physiotherapy advice unless explicitly stated.

5) Booking and payments

Bookings may be made via online scheduling systems, calendar invitations, or as otherwise agreed directly with the practitioner.

Payments are processed securely via approved online payment platforms, including Stripe, or by other agreed payment methods at the time of booking.  Online Yoga Physio does not store card details.

Invoices must be paid within the timeframe stated.

Cancellations and rescheduling are subject to the Cancellation Policy available on this website.

6) Confidentiality & privacy

All personal and health information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Clinical records are stored securely using Rehab Guru or approved systems.

Please refer to the Privacy Policy for further details.

7) Telehealth & technology

Telehealth requires a reliable internet connection, working audio/video equipment, and a private space.

Online Yoga Physio is not responsible for technical issues outside reasonable control (e.g. internet outages).

8) Limitation of liability

Participation in physiotherapy sessions, exercise programmes, classes, or workshops is undertaken at your own risk.

Online Yoga Physio and Susie Hartnoll are not liable for injury, loss, or damage arising from participation, except where liability cannot be excluded under Australian Consumer Law.

9) Intellectual property

All written materials, exercise programmes, videos, and digital content remain the intellectual property of Online Yoga Physio / Susie Hartnoll.

Materials are for personal use only and must not be copied, reproduced, shared, or redistributed without written permission.

10) Changes

These Terms may be updated from time to time. The current version will always be available on this website with an updated “Last updated” date.

11) Contact

Email: susie@onlineyogaphysio.com.au
Website: www.onlineyogaphysio.com.au